Keep Your Account More Secure with 2FA

We've added Two-Factor Authentication (2FA) to RefNow, giving you an extra layer of security when logging in.

What is 2FA?

When enabled, you'll need both your password and a 6-digit code from an authenticator app (like Google Authenticator) to log in. This means even if someone gets your password, they can't access your account without your phone.

How to Enable 2FA

1. Go to Settings → My Account

2. Find the Two-Factor Authentication section

3. Click Enable 2FA

4. Scan the QR code with your authenticator app

5. Enter the verification code and you're done!

For Admins

Super Admins and Team Admins can now see each user's 2FA status in the Users list, and can reset 2FA for users who have lost access to their authenticator app.

Industry Standards and Compliance

Many organisations now require 2FA for systems handling personal data - whether for ISO 27001 compliance, GDPR best practices, or internal security policies. By adding 2FA to RefNow, we're helping you meet these requirements without needing third-party solutions.

We're excited to introduce Conditional Questions to RefNow, giving you the power to create dynamic reference forms that adapt based on referee responses.

What's New?

You can now create questions that appear or hide automatically based on answers to previous questions. Set up conditions using AND/OR logic to show questions only when relevant.

Example Use Cases

Example 1: Management Experience

• Question: "Did they have direct reports?" → If "Yes", show: "How many people did they manage?"

Example 2: Performance Issues

• Question: "Would you rehire them?" → If "No", show: "What were the main reasons you wouldn't rehire them?"

Example 3: Specific Skills

• Question: "What was their primary role?" → If "Sales" or "Business Development", show: "What was their average monthly sales target?"

These new capabilities help you reduce form fatigue, gather deeper insights, and create more focused reference experiences.

How to Start Using Them

Head to the Question Profiles page and edit or create a new question. You'll see a new "Add Conditional Logic" option where you can:

1. Select a previous Dropdown or Radio List question to depend on

2. Choose an operator and answer value(s) that trigger the question

3. Add multiple conditions using AND/OR logic as needed

Questions with conditional logic are clearly marked, and you can preview your question flow to test conditions before going live by clicking Preview → Preview Questions.

Learn more about using Conditional Questions in this article.

Built with Your Input

This feature was developed based on feedback from our users who wanted more flexibility in creating personalised reference experiences. If you have ideas for what we should build next, we'd love to hear from you - visit Settings → Feedback in the app to send us your suggestions.

We’ve introduced a highly requested update to help you manage candidate requests more efficiently. You can now archive candidate requests to keep your candidate list clear and focused.

Archived candidates aren’t gone; simply use the filters panel to display archived requests and unarchive them whenever needed.

This enhancement gives you greater control over how you organise and review candidates, helping you maintain a streamlined workflow.