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Changelog

Follow new updates and improvements to RefNow.

Enhanced Control and New Features for a Smoother Referencing Process

We’ve introduced several updates to make managing references and checks more efficient.

Question Profile Settings – More Control, More Flexibility

A highly requested feature is now available. Users can manage settings for each question profile individually, including:

  • Setting required reference ranges

  • Controlling whether employment gaps are allowed

  • Preventing personal email addresses (e.g., Hotmail, Gmail)

  • Collecting NI/Tax ID numbers and date of birth

  • Allowing or disallowing candidates and referees to skip identity verification steps

  • Ignoring personal references when calculating time range references

  • Disabling voice calls for candidates and referees

  • Setting a default candidate message that is automatically sent when they receive the first email

These new options provide even greater flexibility in customising the reference process to suit your needs.

🚀 In Case You Missed It!

Users can now request a DBS-only check, removing the need to bundle it with a reference check. This allows for:

  • More control over which checks are performed

  • Cost savings when a reference check is not required

  • The option to use RefNow as a single platform for reference checks, DBS, and Digital ID/Right to Work in the UK

User Role Visibility in Navigation Bar

A small but useful update: the account menu in the navigation bar now displays the user’s role, whether they are a User, Team Admin, or Super Admin.

These updates are designed to improve usability and efficiency. Let us know if you have any feedback.

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DBS Only Checks & Question Profile Improvements

Hello RefNow Community,

We’re pleased to share our latest update designed to streamline your workflow and enhance your overall experience. This update includes a series of thoughtful improvements and new features based on your valuable feedback.

1. Question Profiles Redesign V1 💅

We’ve refined the question profiles to make managing your references simpler and more efficient. Key enhancements include:

  • Improved Drag & Drop: Enjoy smoother drag-and-drop functionality with a clear sorting order.

  • Updated Visual Design: New colours for question types offer a cleaner, more intuitive look.

  • Easy Switching: Quickly toggle between professional, personal, and academic questions.

  • At-a-Glance Insights: Instantly see how many questions exist in each reference category without extra steps.

  • Add Question Improvements: Our brand new interface makes it simpler to add questions, select different types, and clearly see more information about each question type.

✨ Coming Soon: Look out for upcoming options to add additional question types directly from the RefNow portal, including radio options, multi-select, and a continuum slider for more dynamic responses. (These are currently available via request.)

2. Clone Question Profiles 🚀

We’ve FINALLY introduced the ability to clone existing question profiles. Now you can duplicate a profile and easily add or remove questions - eliminating the need to retype details or wait for support. This change gives you greater flexibility to customise your profiles on the fly.

3. Request a DBS Check Directly in RefNow ✨

In response to your feedback, you can now request a DBS check as a standalone option within the RefNow portal. Previously bundled with reference checks, this update allows you to manage DBS checks without using up your reference credits. A few administrative steps are required to set up your account for DBS checks - please reach out to our team if you’d like assistance with this process.

For assistance in setting up your account for DBS-only requests, please email our sales team at [email protected] or schedule a meeting with us directly.

We’re committed to continuous improvement and hope these updates make your experience even better. If you have any questions or need support, our team is here to help.

Best regards,
The RefNow Team

NewImprovedDesign