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Completed
Candidate Complete Button
It would be useful to be able to complete a candidate and turn their marker into a green tick with a complete button, even if all their references aren’t complete. It would be helpful for other team members to see who we are still waiting on, for onboarding. Plus sometimes candidates drop out of the onboarding process and even though we aren’t collecting references from them anymore, it appears we are on the sidebar.
Notification
It would be great to receive a notification when the full report was complete vs. each individual reference being completed. We’re new users, so there may be a feature for this already just not visible in our settings.
Completed
Notifications
We would like a way to turn off notifications for ID checks when we need to do this manually for people that have birth certifications or other proof of right to work.
Package elements for candidates
We often find that once we set up a candidate on RefNow, it then turns out that they also need a DBS or that they already have one. Would be good to be able to edit elements required, once a request is created (e.g. take out DBS or add it to the request). Thanks!
Link to job board
When someone submits a referral, they are then asked if they’d like to learn more about our company. If they click "Yes," their name and phone number are collected. Rather than simply gathering their information, is there a way to enhance this process? Specifically, once they confirm their interest, could the confirmation page include a link to our job board—allowing them to view and explore current opportunities and apply directly? This approach would offer a more engaging experience, instead of us just collecting a list to contact later.
Completed
Reports in chronological order
Would be great if the reports were in chronological order by date of employment/gap
Completed
Cover page
For Inspections (Ofsted) it would be helpful if there was a report cover page which listed summary references in chronological order as per their CV.
Completed
Additional reminders required
After 1 week - no further email reminders are being sent to the candidate or referee so if either are on annual leave for 1 week (or 2!) we will need to then step in and chase this missing information 1 week is simply not enough time period
Completed
Edit/Remove
Would be nice to be able to edit or remove employment gaps that we have uploaded
Completed
Reference request
Would be nice to see which references were actaully been requested from the company, without having to put them in the comment box aswell
Completed
Completed
It would be handy to have a place where we can keep completed/old profiles without having to keep putting the filter on every time. It would also be handy to have the option to mare the candidate as completed, for when work is done our end in the background.
Completed
Deactivating Requests
Good afternoon, Would it be possible to add a feature where we can “deactivate” requests so that rather than showing up as incomplete, they show as withdrawn?
Planned
Talent Pool
Please can we get a box for referees to include their location when entering the talent pool, so we’re able to see where they’re based in Aus?
Teams have individual credits
Each team to have their own individual credit allowance set by the Super Admin
Completed
Archive
I haven’t found anything in the system to suggest that you can archive a check. It would be useful to be able to file a check once we have completed it but have the option to go back and look at it if necessary eg if there could be a name search that could be on open or archived requests.
Ability to customise emails without contacting support
It would be good to have the ability to edit email templates from within the RefNow portal.
Completed
I want to be able to see my user role in the user settings menu in the nav bar
It would be good to be able to see which profile I’m logged into so I can immediately see what my user can or cannot do without having to go to the settings page
Completed
Request a DBS check from the RefNow portal
Allow users to request basic and enhanced DBS checks from the request form in the RefNow portal
Completed
Question Profile Settings
For a long time users have been able to customise their question profiles with a number of settings but have been unable to do this without our help (The RefNow Team). We should allow users to manage these settings within the RefNow platform.
Completed
Question profiles redesign v1
Here’s a list of a few things that people have requested: drag and drop could be improved hard to know what the sort order of my questions are question profiles page design feels outdated/doesn’t match the rest of application I’d like to know how many questions I have for each reference type I’m not clear on what default questions are automatically added adding a new question could be clearer