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It would be good to have the ability to edit email templates from within the RefNow portal.

In Review

Ability to customise emails without contacting support

Georgie Foley

It would be great to receive a notification when the full report was complete vs. each individual reference being completed. We’re new users, so there may be a feature for this already just not visible in our settings. <img data-width="100%" data-align="left" data-featurebase-content-key="66e98ceb51845fbab3c95ab7/static/01985dbc-6864-7422-af57-4e4aa7c641d2/ss-01985dbc-6864-7422-af57-4e4aa7c641d2.png" src="https://66e98ceb51845fbab3c95ab7.featurebase-attachments.com/c/static/01985dbc-6864-7422-af57-4e4aa7c641d2/ss-01985dbc-6864-7422-af57-4e4aa7c641d2.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260316T010000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260316%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=275978906d8469360b084a4bff075448bbfedea9ad2da2cf4ce544030c630611" data-featurebase-content-filename="ss-01985dbc-6864-7422-af57-4e4aa7c641d2.png">

Notification

Christy Wood

We often find that once we set up a candidate on RefNow, it then turns out that they also need a DBS or that they already have one. Would be good to be able to edit elements required, once a request is created (e.g. take out DBS or add it to the request). Thanks!

Package elements for candidates

Anna Cristaldina Navidski

When someone submits a referral, they are then asked if they’d like to learn more about our company. If they click "Yes," their name and phone number are collected.Rather than simply gathering their information, is there a way to enhance this process? Specifically, once they confirm their interest, could the confirmation page include a link to our job board—allowing them to view and explore current opportunities and apply directly?This approach would offer a more engaging experience, instead of us just collecting a list to contact later.

Link to job board

Whitney Rodriguez

Each team to have their own individual credit allowance set by the Super Admin

Teams have individual credits

Danielle Pinner

Hi Team, I hope you are well.Would it be possible to be able to view the IP address of the referees? A lot of our candidates have oversea references and we would like to ensure we do our due diligence.Many thanks,Daniel

Planning

Request IP

Daniel Samuel Johnston

Integration with HiBob so reference reports automatically upload

Integrations

HiBob integration

Georgia Parry Jones

Please add the ability to to edit the name field for referees and candidates

Edit name field

Tim Rippon (Managing Director)

Please can we get a box for referees to include their location when entering the talent pool, so we’re able to see where they’re based in Aus?

Talent Pool

Recruitment Team

It would great if references could be separated by different categories such as ‘Completed’, ‘In Progress’ and ‘Requires Action’. This would make it easier when reviewing reference checks.

Completed

Candidate Status

Patrick Kamau

I haven’t found anything in the system to suggest that you can archive a check. It would be useful to be able to file a check once we have completed it but have the option to go back and look at it if necessary eg if there could be a name search that could be on open or archived requests.

Fiona Weaver

After 1 week - no further email reminders are being sent to the candidate or referee so if either are on annual leave for 1 week (or 2!) we will need to then step in and chase this missing information 1 week is simply not enough time period

Additional reminders required

Nikki O'Shea

Would be nice to be able to edit or remove employment gaps that we have uploaded

Edit/Remove

Kellie Hawkins

Would be nice to see which references were actaully been requested from the company, without having to put them in the comment box aswell

Reference request

It would be handy to have a place where we can keep completed/old profiles without having to keep putting the filter on every time.It would also be handy to have the option to mare the candidate as completed, for when work is done our end in the background.

Good afternoon,Would it be possible to add a feature where we can “deactivate” requests so that rather than showing up as incomplete, they show as withdrawn?

Deactivating Requests

Dilan Dundar

Allow users to request basic and enhanced DBS checks from the request form in the RefNow portal

Request a DBS check from the RefNow portal

Ben Adams

Thank you for this service. Completely relieves the pressure off of our business in regard to due diligence.

Top tier service

We would love to be able to clone our own question profiles instead of reaching out to RefNow.

Clone Question Profiles

Janna Augustyn

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